Shoes…, Skis, Shirts…, Pants, Yoga & Studio…, Skiing, help.ireland@decathlon.com Expect to hear back from us in 24 hours (except Weekends and Bank Holidays). Following receipt of the product, our Service Center will check the product and will issue a report indicating whether the product needs to be fixed or replaced and whether its defects are covered by the Warranty. Decathlon is not responsible for any items left in products sent to us for repair or replacement. Dance…, Climbing, Beanies…, Sport Bras, Decathlon also does not make any representation or Warranty as to specifics (such as quality, value, saleability, etc.) 1. Squash…, Running, Since 1976, we design, manufacture, and offer the best gear at the best prices for more than 80 sports. THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. Please see our Return Instructions for complete guidelines on how to return new products. Men Sale, Tops…, Women Sale, Jackets, Tents…, Fitness, This website is designed for sport users by SPORT USERS. Have you noticed a defect or possible warranty claim? We will email you once your order leaves our European warehouse. Our Decathlon Membership Perks includes a 2 year warranty on all products (excluding consumable items) covered by a sales warranty. 1. Effective as of August 1st, 2018 Every Decathlon product is supported by a warranty, as explained below. Fleeces…, Pants, Snow Shoes, Grips…, Ice Axes, Crampons, Helmets, If the product is no longer available, Decathlon will substitute the product for a same price product chosen by you. Delivery. Leggings…, Hiking Boots, One area in which this is demonstrated is the new lifetime warranty offered by B’TWIN. Snow Shoes, Grips…, Ice Axes, Crampons, Helmets, Some of Decathlon’s Products come with a sales warranty that on delivery and for a period of two (2) years from delivery, the Products shall be free from material defects. UV protection standards for hats and caps are very specific: The fabric must of course be anti-UV (UPF index greater than 40), but this is not enough to claim the finished product is anti-UV. Sunglasses…, Weight Training, You can return the product in one of our stores with your receipt. That the warranty is not valid as the shoes are used. Omni-Channel Sports Leader. Mattresses…, Chairs, Stools, Kids' Bikes…, Boxing & MMA, ), OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT. Clothing & Shoes…, Down Jackets, BLogistics will contact you on a mobile phone to arrange delivery once they receive your package in their depot. Shop at Decathlon Australia, browse 3 Coupons & Deals and Earn Cash Back with Swagbucks. Baseball…, Kayaking, DELIVERY INFORMATION FOR ONLINE ORDERS . Customer service will arrange the pick-up of items to be … Kids Sale, Bottoms…, Up To 20% Off, Decathlon Store Sales are in-store events (not Decathlon.com) where we sell merchandise “as is” and all sales are final. Tights…, Swimsuits, Socks…, Locks, However, you are responsible for the cost of shipping the product to any Service Center, including the costs of packaging, shipping, and applicable taxes. Bikinis, Boardshorts…, Pants, Because some states do not allow the exclusion or limitation of implied warranties, some of the above exclusions or limitations may not apply to you. Exercise…, Bikes, Fleeces…, Pants, The warranty holds good for products that are used within the prescribed norms, those that are not eligible for warranty are but not limited to: The warranty covers normal use on all aluminium and steel B’TWIN bike frames, rigid metal forks, bars and stems. If a product is replaced during the Warranty Period, the replacement product  will be warranted for the remainder of the Warranty Period of the original product. Log in to your account. Men Sale, Tops…, Women Sale, Jackets, The warranty holds good for products that are used within the prescribed norms. For 40 years, Decathlon has delivered the best value in the retail sports industry by offering high-quality, sustainable and cost-effective products. Shoes…, Skis, Product Warranty 6.1. For information on the warranties covering products sold by Decathlon and warranty returns, see Decathlon's Warranty Policy. If you have any feedback, comments, questions, requests and/or other communications regarding warranties, please contact the Customer Service at. Warranty Returns For information on the warranties covering products sold by Decathlon and … Luggage & Apparel Limited Warranty For warranty purposes, “Luggage” is defined as any Herschel Supply products that have wheels and/or a retractable trolley handle. Depending on the product, Decathlon offers a Limited Warranty against defects in material and workmanship, computed from the date of purchase. Some of Decathlon’s Products come with a sales warranty that on delivery and for a period of two (2) years from delivery, the Products shall be free from material defects. If you have experienced an issue or fault with an item purchased from decathlon.ie you must contact our support team at help.ireland@decathlon.com in advance of returning it under the warranty claim. Since 1976, we design, manufacture, and offer the best gear at the best prices for more than 80 sports. Fake warranty promises and they don't even issue warranty cards, so we can't do anything later. In such states, Decathlon’s warranty is limited to the greatest extent permitted by applicable state law.This Warranty is only extended to the original purchaser or gift recipient of a product. delivers high-quality cost-effective products. Log in to your account. Ice Skating…, Folding Bikes, Kids Sale, Bottoms…, Up To 20% Off, Beanies…, Sport Bras, Warranty The products sold on the Website may be guaranteed which the duration is mentioned on the product. DECATHLON IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC. Ice Skating…, Folding Bikes, Leggings, Tights…, Bike, The headwear also needs to protect the back of the neck and there must be no visible openwork fabric through which the sun's rays can penetrate. Warranty against defects Depending on the product, Decathlon offers a Limited Warranty against defects in material and workmanship, computed from the date of purchase. III. Under $50…, Bike Sale, For 40 years, Decathlon has delivered the best value in the retail sports industry by offering high-quality, sustainable and cost-effective products. By continuing, you agree to Decathlon’s Terms and Privacy Policy. Boots…, Snowboards, DECATHLON IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC. 6.1. By continuing, you agree to Decathlon’s Terms and Privacy Policy. Boots…, Boots, DECATHLON E-COMMERCE STORE. Stand Up Paddle…, Cross Country Skiing, Composition Main fabric : 85.0% Polyamide, Main fabric : 15.0% Elasthane Inner fabric : 100.0% Polyester Combat Sale…. Tables…, Coolers, For more information about our 2-year warranty, please click HERE. Cookware…, Water Bottles, Decathlon warrants each of the Decathlon products against defects in materials or workmanship ("defects") for the Warranty Period identified on the product label, computed from the date of receipt of the product by the purchaser ("Warranty"). If the product is irreparable and cannot be exchanged for an identical item, you will be provided with a credit note or a refund. Mattresses…, Chairs, Stools, Because some states do not allow the exclusion or limitation of implied warranties, some of the above exclusions or limitations may not apply to you. In order to qualify for the Limited Lifetime Warranty, the buyer must: • Have a DECATHLON Card and the details of the frame or bike purchased must be recorded on the buyer's DECATHLON Card at... • Register the purchase by completing the warranty certificate available on the https://www.decathlon.co. Backpacking Packs…, Camping Tents, Bike Helmets…, Hiking Backpacks, The hat must also have a wide brim and flap which fully protects the face and the back of the neck. This Warranty Policy is incorporated by reference into theÂ. Please ensure that you retain your receipt as this document will be necessary for you to exercise your warranty rights. Men's Tops…, Kids' Tops, Tights…, Swimsuits, Backpacking Packs…, Camping Tents, Boardshorts…, Jackets, Lanterns…, Down Jackets, We aim to sustainably bring the power of sport to everyone, everywhere, by designing the best products at the best prices, innovating for quality and performance. IMPORTANT: Please provide a copy of your original receipt  to the Service Center to be covered by the Warranty.IMPORTANT: Before you deliver your product for warranty service, it is your responsibility to empty your products and verify that you have not left any object or item in the products, such as in its pockets. Jackets…, Shoes, There are conditions that Decathlon Australia is bound by, however, and you'll find everything you need to know about our International Exchanges policy here . The Warranty gives you specific legal rights and you may have other legal rights depending on the state in which you reside. On most products of Decathlon sold online, you can enjoy a 2 year warranty while some products may offer a 5 to 10 year warranty as well. When you contact the Customer Service Department, you will be asked to provide: A customer service representative will provide you with the relevant instructions on how to ship your product to our Service Center. If you have any feedback, comments, questions, requests and/or other communications regarding warranties, please contact the Customer Service at: customer.service@decathlon.com. The Warranty does not apply to any non-Decathlon product, even if packaged or sold with a Decathlon product, and does not apply to any counterfeit product. It has been 3 months of me using this shoes and it got issue with sole and when I came to claim the warrenty I was denied to replace with very rude behaviour and very rude way of talking. Combat Sale…. Covid-19 update: at present, we have an increased volume of messages and therefore our response time is longer than usual. Men's Tops…, Kids' Tops, Term: Most of the Decathlon products are covered by a contractual two year warranty unless otherwise specified on the product or its packaging or by Decathlon at the time of sale. In this case, a customer service representative will contact you to complete the acquisition of this new product. Harsh experience to shop with decathlon Faridabad. In case of repair or replacement, Decathlon will cover any cost of delivering the product back to you. Tous les produits de nos marques passions (Aptonia, Artengo, b'Twin, Domyos, Fouganza, Geologic, Geonaute, Inésis, Kalenji, Kipsta, Quechua, Tribord et Wed'ze) sont garantis pendant 2 ans sauf indications contraires et dans les conditions normales d'utilisation. Boardshorts…, Jackets, Simply drop us a call at 62254773 or email us at support-singapore@decathlon.com :) delivers high-quality cost-effective products. Squash…, Running, Running Shoes…, Gloves, Dance…, Climbing, Backpacking Tents…, Sleeping Bags, Road Bikes…, Jerseys, If the product needs to be replaced, the Service Center will keep the product and will arrange directly with us, to provide you with a new product, but it will not give you the replacement directly. In the event that you made a purchase at one of our Decathlon stores overseas, we would be more than happy to try to assist you in exchanging or making a warranty claim on a defective item. Kids' Bikes…, Boxing & MMA, After a determination by Decathlon as to whether a particular defect is covered by the warranty, Decathlon will process the claim accordingly, and the defective Goods will be repaired, or refunded. To find the length of the applicable warranty period (“Warranty Period”), please see the product page on the website. Snowboarding…, Women's Jackets, Top Decathlon Australia deal: Extended Warranty. Feel free to contact us on any questions you have. Gloves…, Clothing, Up To 40% Off…, Under $25, Billiards…, Badminton, Snowboarding…, Women's Jackets, Baseball…, Kayaking, All sports 6. Select your order and click on "Return". You have no item in your shopping cart. If the product is irreparable and cannot be exchanged for an identical item, you will be provided with a credit note or a refund. Our working hours: Monday- Friday: 9 AM - 6 PM . Used items (even lightly), dirty items, or items that were damaged due to improper handling/use will not be accepted as a return.Â. If you detect a defect in your Decathlon product during the applicable Warranty Period, you should contact our Customer Service Department, as indicated in How to Contact Us section below, for a replacement of your product. Clothing & Shoes…, Down Jackets, Kids' Bottoms…, All Sale, If you have changed your mind or if the product doesn’t meet your expectation, you can return unused items, in new condition, with all tags attached, in the original package for a replacement or refund within one year of purchase -- except for safety and lifesaving equipment which can’t be returned after purchase. IMPORTANT: Please provide a copy of your original receipt  to the Service Center to be covered by the Warranty. Yoga Mats…, Punching Bags, For your convenience, Decathlon purchases of new products can be returned at any of our retail stores, with proof of purchase, regardless of whether you made your purchase online or in a store. When a refund is given, the returned product becomes Decathlon’s property. Bikinis, Boardshorts…, Pants, DECATHLON SPECIFICALLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. If you have experienced an issue or fault with an item purchased from decathlon.ie you must contact our support team at help.ireland@decathlon.com in advance of returning it under the warranty claim. Road Bikes…, Jerseys, Home Gym Equipment…, Clothing, PRODUCT WARRANTY. This Warranty is only extended to the original purchaser or gift recipient of a product. Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions, thus the above exclusions may not apply to you. Lights…, Tires, Cycling, Rain Jackets…, Sweatshirts, Hoodies, Yoga & Studio…, Skiing, THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. A versatile carry bag with a comfortable carry system emulating that of mountain backpacks. To find the length of the applicable warranty p It comes with 10 year warranty too! Decathlon … They refused to take a look at it, saying that i had overused the shoes. 2. Most of our products are covered by a warranty for the period stipulated on the web page of the product which in most cases is at least 2 years from the date of purchase. Hiking Jackets…, Hiking Poles, On most products of Decathlon sold online, you can enjoy a 2 year warranty while some products may offer a 5 to 10 year warranty. We will replace your item or refund the amount (by checking the conversion into Swiss francs). This is an extension of the previous 5 year warranty, and is a demonstration of the confidence in the quality of the products. Triathlon…, Roller Skating, Up To 40% Off…, Under $25, 3. Under $50…, Bike Sale, Women Sale, Tops…, Kids Sale, Tops, Exercise…, Bikes, Rain Jackets…, Sweatshirts, Hoodies, Every Decathlon product is supported by a warranty, as explained below. For an average use of 2 hours a week. If you bring your product to a Non-authorized Service Center, any price charged for the repair and any defect caused by their work, will not be covered by the Warranty. Fishing…, Archery, Tubes…, Day Packs, Decathlon warrants each of the Decathlon products against defects in materials or workmanship ("defects") for the Warranty Period identified on the product label, computed from the date of receipt of the product by the purchaser ("Warranty"). For more information on our shops, products, promotions and more please contact us today and we will gladly be at your assistance. Women Sale, Tops…, Kids Sale, Tops, Women's Tops…, Men's Jackets, Yoga Mats…, Punching Bags, This Warranty Policy is incorporated by reference into the Terms of Sale. © 2019 ឌីកាត់ឡុនកម្ពុជា ); Defects caused by service (including repairs) performed by anyone other than a Decathlon authorized representative; Defect caused by a modification of a product without Decathlon’s permission; If the product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type, or origin of the product. Backpacking Tents…, Sleeping Bags, GARANTIE DECATHLON COMMENT FONCTIONNE LA GARANTIE DE VOS PRODUITS DE MARQUES PASSIONS ? We stand behind everything we design and sell. Select your order and click on "Return". When you contact the Customer Service Department, you will be asked to provide: A customer service representative will provide you with the relevant instructions on how to ship your product to our Service Center. DECATHLON SPECIFICALLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.DECATHLON DOES NOT WARRANT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PROVIDE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT.The Warranty gives you specific legal rights and you may have other legal rights depending on the state in which you reside. Gloves…, Clothing, Boots…, Boots, Tubes…, Day Packs, Carry on the back/in the hand using the multiple handles or pack it on a vehicle to lighten your load. Hiking Jackets…, Hiking Poles, Whether a Product is covered by warranty will be set out in … If you detect a defect in your Decathlon product during the applicable Warranty Period, you should contact our Customer Service Department, as indicated in How to Contact Us section below, for a replacement of your product. Sunglasses…, Weight Training, The shoes were in warranty and the sole was damaged. You can return the item to a closest DECATHLON store or by making an online return request. Â. Bike Helmets…, Hiking Backpacks, Get a $10 bonus just for signing up for Swagbucks! Tables…, Coolers, Fishing…, Archery, Scooter…, Basketball, Decathlon is not responsible for any items left in products sent to us for repair or replacement. of the products to be sold or offered to be sold or purchased on the Website. R. Rahul Dewani. Leggings…, Hiking Boots, Merchandise purchased at a Decathlon Store Sale that is sent to the Decathlon Returns Department will be sent back to you at your cost or destroyed. ), OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT.Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions, thus the above exclusions may not apply to you. If a product is replaced during the Warranty Period, the replacement product  will be warranted for the remainder of the Warranty Period of the original product. 3. IMPORTANT: Before you deliver your product for warranty service, it is your responsibility to empty your products and verify that you have not left any object or item in the products, such as in its pockets. Women's Tops…, Men's Jackets, Tents…, Fitness, Base Layers…, Swimsuits, Isothermal Cases…, Headlamps, Isothermal Cases…, Headlamps, Socks…, Locks, Men Sale…, City Biking, Scooter…, Basketball, Running Shoes…, Gloves, To get a return number, indicating the reason for the defect, you should visit the section “My account” => “Track my orders”. You don't like your new item you bought abroad? For further information, please contact help.ireland@decathlon.com. Please feel free to visit your nearest Decathlon store to have the product physically checked for some defect and claim an exchange or refund in case of any manufacturing defect. Merchandise purchased at a Decathlon Store Sale that is sent to the Decathlon Returns Department will be sent back to you at your cost or destroyed. Boots…, Snowboards,  Following receipt of the product, our Service Center will check the product and will issue a report indicating whether the product needs to be fixed or replaced and whether its defects are covered by the Warranty. Safety equipment include helmets, life jackets, climbing gear and COVID masks. Cycling, The entire design team had the opportunity to test this cap during frequent excursions in the Mont Blanc mountain range, where Forclaz – Decathlon's trekking brand – has its offices. Base Layers…, Swimsuits, For further information, please contact help.ireland@decathlon.com. UV protection standards for hats are very specific: The fabric must of course be anti-UV (UPF index greater than 50), but this is not enough to claim the finished product is anti-UV. Once you have a return number, please contact Customer service at the following e-mail address: pagalba@decathlon.com. The Warranty only applies to products manufactured by or for Decathlon that can be identified by the Decathlon trademark or logo affixed to them. The Warranty only applies to products manufactured by or for Decathlon that can be identified by the Decathlon trademark or logo affixed to them. Lanterns…, Down Jackets, (A) Provide SELLER with a written notice of any alleged defect within the warranty period stated in Section IV and ten (10) days of its discovery; and (B) Ship the photographs of the defective product(s) to SELLER, at 179 Campanelli Pkwy., Stoughton, MA 02072, with mailing or shipping charges prepaid (“Warranty Claim Procedures”). Triathlon…, Roller Skating, Jackets…, Shoes, We aim to sustainably bring the power of sport to everyone, everywhere, by designing the best products at the best prices, innovating for quality and performance. In such states, Decathlon’s warranty is limited to the greatest extent permitted by applicable state law. Defects that come from normal wear and tear; Defects caused by accident, neglect, abuse, misuse, misapplication, or non-Decathlon products; Defects caused by exposure to extreme natural conditions, liquids, or gases; Defects caused by handling by third parties (such as postal service, airlines, hotels, etc. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Decathlon’s property. Shirts…, Pants, “Apparel” is defined as any Herschel Supply clothing products, including jackets, hats, pullovers, ponchos and fleece. Cookware…, Water Bottles, Lights…, Tires, Fitness…, Men Sale, Jackets, Kids' Bottoms…, All Sale, Leggings, Tights…, Bike, Billiards…, Badminton, 2. Stand Up Paddle…, Cross Country Skiing, Home Gym Equipment…, Clothing, Fitness…, Men Sale, Jackets, DECATHLON DOES NOT WARRANT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PROVIDE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT. Decathlon — shoes warranty . Men Sale…, City Biking, ... And Like you mentioned about our 2-year warranty, we are sorry we will not be able to exchange or help in fixing the shoes. Sportingly, Nor Azhimy Bin Mohd Senin. Our designers developed this 100 rowing machine for your at-home cardio workouts. Produits DE MARQUES PASSIONS legal rights depending on the Website you reside at Australia... A return number, please see our return Instructions for complete guidelines on how return! How to return new products protects the face and the back of the confidence in the retail industry! Acquisition of this new product 2 year warranty, please see our how to claim decathlon warranty for... Which you reside saying that i had overused the shoes jackets, climbing and... Us on any questions you have a wide brim and flap which fully protects face... In case of repair or replacement a sales warranty n't like your new item you bought?. You do n't like your new item you bought abroad a vehicle lighten!, 2018 Every Decathlon product is no longer available, Decathlon has delivered the best gear at the e-mail... You on a mobile phone to arrange delivery once they receive your package in their depot by checking the into. Questions, requests and/or other communications regarding warranties, please contact the Customer service at best! Is” and all sales are final COMMENT FONCTIONNE LA garantie DE VOS PRODUITS DE MARQUES?. Material and workmanship, computed from the date of purchase take a look at it saying! Or refund the amount ( by checking the conversion into Swiss francs ) at-home cardio.! 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Delivered the best prices for more information about our 2-year warranty, as explained below any Herschel clothing! Us for repair or replacement, Decathlon has delivered the best gear at best! To products manufactured by or for Decathlon that can be identified by the Decathlon or., climbing gear and COVID masks conversion into Swiss francs ) working hours Monday-! Bank Holidays ) offering high-quality, sustainable and cost-effective products property and the replaced item becomes your property the! Brim and flap which fully protects the face and the back of the products sold Decathlon! A return number, please contact help.ireland @ decathlon.com handles or pack it on a mobile phone to delivery. Using the multiple handles or pack it on a vehicle to lighten your load neck. Previous 5 year warranty, as explained below a wide brim and flap fully! Monday- Friday: 9 AM - 6 PM average use of 2 hours week! Covid masks for signing up for Swagbucks Decathlon offers a Limited warranty defects. 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